BCBS eBilling Enhancements

The BCBSM eBilling tool is undergoing enhancements that will make it easier for customers to access billing information.

The enhancements will allow customers to access billing information for all of their group divisions under one transaction, instead of entering each group-division number separately. In addition, customers will be able to make one payment for all of their group divisions.

BCBS has emailed notices to nearly 300 registered eBilling customers assigned to the Group Label System and affected by this change. The enhancements were effective Aug. 14, 2012.

eBilling Label System

Groups are currently provisioned for one of four Label System options:

• ASC
• Direct Pay
• Group
• Summary Groups

The Label System represents the set of field values that the user enters to search for invoices.

Following this change, all Group Label System users will be transitioned to Summary Groups. The transition will require a minor change to the way current Group Label System customers perform the General Search function to search for invoices, found under the Client Activity tab.

The email notice BCBSM sent outlines the steps customers should follow to view invoices at the summary level.

Initially, the new feature will be available for invoices generated on or after Aug. 14. Customers can view past invoices under the Summary Label System beginning Aug. 30, 2012. BCBSM advised customers, if they anticipate needing any invoices before Aug. 30, to print copies before Aug. 14. Customers may also contact Group Billing at 800-414-3458 for past billing information.

Once fully implemented, BCBSM believes our customers will find that this enhancement can help improve service and save time.

Questions? Contact the BCBSM Automated Group Reporting Help Desk at 866-676-4858.