Leaders establish expectations for performance by intentionally demonstrating their values and organizational goals. Leaders who do what they say and say what they do experience greater impact. They create standards of excellence and then set an example for others to follow. Because the prospect of complex change can overwhelm people and stifle action, they set interim goals so that people can achieve small wins as they work toward larger objectives. They unravel bureaucracy when it impedes action; they put up signposts when people are unsure of where to go or how to get there; and they create opportunities for victory.
A leader’s personal and organizational values provide an important road map for their team. Leaders passionately believe that they can make a difference and envision the future, creating an ideal and unique image of what the organization can become. Through their magnetism and quiet persuasion, leaders enlist others in their dreams. They breathe life into their visions and get people to see exciting possibilities for the future.
Leaders search for opportunities to change the status quo and benefit from creating this environment with their teams. Great teams look for innovative ways to improve their team and organization. In doing so, they experiment and take risks. And because leaders know that risk taking involves mistakes and failures, they accept the inevitable disappointments as learning opportunities.
Leaders foster collaboration and build spirited teams. In doing so they serve their teams by ensuring they have what they need to get the work done. They actively involve others and understand that mutual respect is what sustains extraordinary efforts; they strive to create an atmosphere of trust and human dignity. They strengthen others, making each person feel capable and powerful.
Accomplishing extraordinary things in organizations is hard work. Leaders who actively build relationships and an environment of care on their teams experience greatest results. To keep hope and determination alive, leaders recognize contributions that individuals make. In every winning team, the members need to share in the rewards of their efforts, so leaders celebrate accomplishments. They make people feel like heroes.
Susan West is Principal, HR Outsourcing, Rehmann. As a business consultant/coach, she provides HR consulting services, leadership coaching services, leadership development training and online leadership resources and tools for her client’s use. She brings over 25 years of corporate executive, operational, and human resource experience to her consulting practice. Susan brings the perspectives and lessons learned from the positions she held as President of a multi-million dollar joint venture, Vice President of Midwest Region for a large staffing company and Director of HR for a non-profit organization. Susan has her Master of Arts in Business Administration and a Bachelor’s in Business Administration/Economics. She has had her Senior Professional Human Resources (SPHR) certification since 2010 and SHRM Senior Certified Professional since 2015. Susan serves on the Board of Detroit SHRM and has been a member of SHRM since 2004.
Pre-work is a crucial component of this training. The pre-work for each participant will help assure a successful program while placing each participating leader in a good mindset for attending the workshop.
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Therese Smith (586) 393-4396