Training For Business

In today’s talent drought, it is more important than ever to develop and retain your current leaders and teams. Ignite leadership and customer service training offers hands-on, pragmatic solutions to create managers and teams that will make your business thrive.

At MichBusiness, our mission is your success.


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Ignite Leadership Training

For emerging leaders and managers

This training is designed to build the overall capability of your organization’s leaders:

  • experienced managers
  • newly hired managers
  • team leaders
  • individuals moving from peer to supervisor
  • staff demonstrating the potential to become a leader

Training will take place virtually over the course of five 90-minute sessions.  Ignite is relevant, interactive, group-guided, application-based learning that enhances the leadership skills of managers who are building teams within in a virtual, hybrid or traditional work setting.

Session Details

Session Dates: March 31- May 26 (every other Wednesday)
Session Time: 11:45am – 1:15pm ET (90 Minutes)

Price: $1,500/student

Discount for MichBusiness members & multiple student registrations

Ignite Leadership Training Topics

Create Leadership Self-Awareness: students assess their individual leadership and communication styles exploring strengths and weaknesses while exploring how emotions and the stories they create can lead to actions that can get in the way of desired results.

Develop Resilience Amidst Change & Uncertainty: participants examine the “art of feedback” and build skills to effectively give and receive feedback especially during times of stress drawing on intentional leadership principles.

Bring Clarity in Communication with Peers & Direct Reports: leaders explore the words they use to lead and how body language and tone can derail their intended message. Participants practice strategies for effectively handling challenging conversations using real-time situations.

Build High-Performance Teams: managers improve their capability to effectively interview, hire and onboard new hires within today’s complex business world. Students discover what motivates their existing team members helping each individual discover how his/her purpose blends with the team’s culture in order to retain top talent by keeping team engaged and motivated.

Build High-Performance Virtual Teams (BONUS SESSION): participants will learn how to develop and maintain a healthy virtual (or hybrid) culture and to identify/address burnout and fatigue in direct reports. Students will explore strategies for developing relationships and building connection in a remote work environment as well as team bonding, setting mutual and clear expectations related to goals, productivity, and successful performance measurements.

Why Choose Ignite Leadership Training?

  • It’s relevant - based on what surveyed clients deem currently most important
  • It’s hands-on – students bring real leadership issues to sessions for just-in-time learning
  • Program learning occurs over time – allowing for effective assimilation with company culture & role
  • Sessions take place during lunchtime – reducing leader’s time away from role
  • Learning happens in cohort - reinforcing learning within a community of leadership peers
  • Cohort size is limited – creating a safe space for building skills & practicing new behaviors
  • Two trainers guide cohort during all sessions – providing individualized attention
  • Trainers follow a coaching model of learning – enhancing self-awareness & inspiring behavior change

Meet Our Instructors

CATHY McCAFFERTY SMITH

Cathy has diverse background within private industry and nonprofit, education, healthcare, manufacturing, and banking. As a leadership talent development and organizational change consultant, her overall focus is on strategic and influential leadership development, learning/ talent development systems, coaching systems, organizational change, and employee engagement programs. She has co-designed multiple award-winning leadership development/ succession programs in partnership with senior executive leaders in multiple industries.

DENISE ROBERTS

Denise has helped professionals in Michigan businesses increase their revenues by teaching them how to connect with and create STRONG RELATIONSHIPS with their current customer base. Her high-energy, experiential training offers a simple but effective method that changes people’s beliefs, leading them to new behavior and STELLAR RESULTS. Denise provides customized training programs that teach people the skills necessary to engage and retain customers without missing revenue opportunities.

For More Information

Therese Smith
(586) 393-4396
tsmith@michbusiness.org