How DTE is here for you: residential and business customers

At DTE, we understand the importance of safe, reliable energy in our customers’ daily lives. That’s why we work with government and community organizations to deliver payment assistance to qualified customers and offer a variety of resources to help our residential and business customers save money and energy.

Resources for residential customers

Customers impacted by COVID-19 and in need of assistance can call DTE at 800.477.4747 to discuss their payment options or visit our website with a comprehensive list of programs. We encourage customers who are concerned they may not be able to pay their energy bills due to COVID-19-related income reductions or health issues to explore our Personalized Service Protection program and contact us to discuss their unique situations and options.

Energy Waste Reduction tips. As we all work together to slow the spread of COVID-19, many of us are at home and using more energy. As a result, some may be looking for different ways to manage their monthly energy bill, especially as summer heats up. Learn how here.

Some DTE customers may meet guidelines for receiving State Emergency Relief (SER) to pay rent or utility bills. Visit the Michigan Department of Health and Human Services(MDHHS) website to learn more and to apply. Visit www.211.org for help with the application. Customers can read this guide to learn more about family well-being programs within MDHHS.

Residential: 800.477.4747

Resources for business customers

Business customers who need payment assistance can contact DTE at 855.383.4249 to discuss bill-payment options, or visit our website with a comprehensive list of programs, including updated options for businesses and nonprofits.

There’s still time to enroll in the Paycheck Protection Program. Business customers can still take advantage of the Paycheck Protection Program (PPP), which can help pay their mortgages and rent, and other expenses, including payroll and benefits. The program still has funding available and is accepting new applications. PPP loans can be forgivable if conditions are met.

Tax assistance is available. Get free help filling out your PPP application from the Accounting Aid Society by calling the organization’s hotline at 833.750.6901. Nonprofits can also apply for the PPP through IFF, a nonprofit community development financial institution. Note, you do not need to be an IFF member to receive assistance.

The Michigan Economic Development Corporation (MEDC) has a list of resources and information to help Michigan businesses during the COVID-19 pandemic. Information includes tips for safely restarting, information about financial aid for businesses statewide and a variety of subjects in between.

Business: 855.383.4249